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Unified Communications

Telephony Redefined – The Voice and UC products and services offered are second-to-none and UNDSL, as an experienced solutions provider is ready and able to design, deploy and optimize the type of quality solutions your organization requires to gain competitive advantage.

UNDSL has extensive experience and has deployed numerous “beyond voice” solutions based upon a
proven Unified Communications architecture.

As an inherent part of our Customer Service arsenal, UNDSL has a cutting-edge onsite Lab facility that contains all the equipment needed to ensure that our customers get the best service. Give us a call and let us discuss any or all the below:

  • Telephony
  • Contact Center
  • VPNLess Solutions
  • Video Conferencing
  • Call Recording and other Value Add Solutions

Voice

The Voice and UC products and services offered by UNDSL are second-to-none and as a Cisco solutions provider we are ready and able to design, deploy and optimize the type of quality solutions your organization requires to gain competitive advantage.

UNDSL has extensive experience and has deployed numerous solutions based upon Cisco’s Unified Communications architecture. As an inherent part of our Customer Service arsenal, UNDSL has a cutting-edge onsite Lab facility that contains all the equipment needed to ensure that our customers get the best service.

Video

Is video the new norm? probably not but it is becoming more and more mainstream. The Video market has become so saturated, choosing the correct solution, long term, may be a challenge by itself. The best way to decide on something, is to carry it for a test drive. We can provide trials for our Cisco Products and give you a real-world demo of Video.

Remote Worker

You are no longer bound to the walls of your Offices. No complex VPNs required either. Once you have an Internet Source, you can be reachable. From anywhere and from any device with a timing of your choosing. The world has changed, and our new way of work requires reachability and visibility regardless of your geographic disposition.

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Contact Center

Contact Centers have been popping up as a solution to ensure that customers and employees can still communicate in groups. One of the “pitfalls” is the inability to plan and replicate that planning for clients. The customer X-perience suffers and the overall satisfaction rating reduces immensely.
UNDSL provides expert planning and sandboxing for all things Contact Center. You can see beforehand all options available to you and we can also do detailed workshops to help you decide the best, and scalable route, all fairly quickly and accurately. Looking to do the following: Advanced Queues, Chats/BOTs using AI, Custom designs, assessments on existing systems and remediations. We can build it from scratch and show you how it works, before you decide to buy.

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Microsoft Teams

MS has become one of the leading providers of total access solutions. UNDSL recognizes this and we have leveraged on our engineering expertise to provide expert integration services, via Direct Routing, to allow you to be able to make and receive calls on your teams ® client, whilst still being able to communicate with your exiting Telephony System.

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Developer Software

The great thing about solution development is the ability to take turn key solutions and customize it. When leveraging on any piece of software, always look at the developer ecosystem. UNDSL prides itself in having access to a wide arrange of developer companies, all certified, allowing us to offer customers highly customizable solutions. Some of our offerings are:

  1. Call Accounting – fully customized for the Caricom Region allowing you to match ISP phone Bills. Use Data and reporting, to measure your expenses. Now more than ever, the measurement of your communications infrastructure will be needed. Give us a call and let’s chat!
  1. Call Recording – Record your calls, regardless of where you are. If you wish, you can choose to not to record as well. The power is in your hands. Call recording allows you to really measure customer quality, understand what needs to be done for employee growth and equally important, adhere to those important compliance standards.
  1. Advanced Call Queuing – Affording a True Contact Center solution is not within everyone’s budget. Why not think out of the “box” and determine what the foundation requirements may be. It may be surprising to know that Advanced Call Queuing, in some regards, can act as your Contact Center. Giving a customer their position in queue or even getting reports on performance, without the high upfront investment of a contact Center. Furthermore, all persons manning this system, can remotely operate without VPN.
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