The following is a brief outline of UNDSL's accomplishments. We are able to offer customer references as well as viewings of all our solutions in action.

You can view the network layout(GENERAL), speak to key personnel and find out what was required, what was proposed by UNDSL and how these projects were carried out from the customer’s perspective.

Speak to us and find out what issues were encountered both from a technical and social standpoint and the ways in which they were rectified.

If you would like to know more about each type of solution please call to setup a meeting or we can speak over the phone.

Although our references concentrate on our core competency of IP Telephony consultancy, our service offering expands to basic Networking, AS 400 Wide Area Networking (Controllers and Thin Clients) and Frame-Relay.

Listed below are two of our major customers that we have assisted in the planning design and implementation of a full network infrastrucuture that includes Cisco IP Telephony.

THE REQUEST – Toyota had a small Cisco Call Manager Express (CME) solution servicing approximately forty clients. The Older Legacy PBX which was also integrated was being filled to capacity and service for this legacy system was becoming an issue. Toyota also wanted to integrate their San Fernando location

THE SOLUTION – UNDSL Proposed and implemented Cisco Call Manager 5.1.2 (Redundant) to reside at Head Office. Installation of a new Cisco 2800 ISR router with Two T1-CAS and one Four Port FXO for GSM Gateway integration. The existing CME was placed in San Fernando and converted to a CME/SRST router ensuring that no functionality was lost. This allowed for the investment protection they had with the CME system and full integration into the new Call Manager Solution.

VALUE ADDS – UNDSL wanted to show how the phones could go beyond just placing and receiving calls. UNDSL placed RSS feeds direct to the phones as a service, allowing persons to view headlines from the Trinidad Express, Smart Money and the English Football League. Demos were also done using the Berbee paging solution. This allowed live and recorded paging, SMS messaging and integration with Proprietary IP Speakers (Yes IP Speakers – they boot for themselves) to allow for Toyota’s mechanics in the engineering bays to make and receive pages.

THE FUTURE – Unified Messaging and Presence.

Working with Colfire as one of our first customers, we dedicated a lot of time into ensuring that they were serviced properly. We started supporting a problematic and small IPT/Legacy PBX solution for mainly their branches. Head Office stood firm with their existing Legacy PBX solution until enough confidence was there to migrate fully into IPT. All issues were identified and rectified and we were now moving forward

THE REQUEST – IPT enable the Head Office site, remove the Legacy PBX completely, increase the voicemail count, Auto Attendant, Caller-ID, and propose a design for proper Customer/Agent Interaction.

All this had to be done without end user and customer interruption of service.

THE SOLUTION UNDSL proposed and implemented Cisco Call Manager 5.1.2 (Redundant) for Head Office. This was fully integrated with their existing Microsoft Active Directory Application. A new 3800 series router was placed as the voice gateway.

With PRI circuits coming in to allow for Call ID Features. A new Voicemail server was placed onto the network with an increased user count. The switching was prepared previous to the install as is the best practice with any deployment. Switching was designed to offer a tiered approach with a Core/Distribution (Collapsed Core) and Access Layer offering redundancy.

Quality of service was also implemented to ensure that the roll-out was as smooth as possible. A design for Cisco’s Unified Contact Centre Express Premium was proposed for the Customer/Agent Interaction. This allowed for Database Integration to enable Customer’s profiles to pop up on agent screens before introducing themselves. (Triggered via Caller ID or Self Service Option)

VALUE ADDS – RSS Feeds, Paging/Emergency Broadcasts, AD-Hoc surveys pushed to the phones with graphical reports of answers and Skype Integration.

THE FUTURE – Cisco Video Conferencing, WAN Redundancy